AKEEM TUNDE OKUSHOGA

Managed daily collections exceeding ₦57 million across 14 diverse locations, consistently surpassing financial targets.

Led and mentored a high-performing team of 10 leads and 60 agents, fostering a culture of excellence that resulted in the promotion of over 7 agents to leadership roles.

Prepared and presented detailed reports on account discrepancies to senior management, securing approvals for targeted collection strategies.

Chaired strategic meetings to analyze and implement key policies, significantly improving collection and recovery processes and operational efficiency.

Directed strategic collection and recovery actions for accounts with outstanding balances and overdue debt, optimizing recovery processes.

Analyzed comprehensive credit reports to identify customer payment patterns and financial risks, informing strategic adjustments.

Resolved a high volume of complex account reconciliation discrepancies, ensuring accurate financial records and timely settlements.

Developed and implemented new processes and procedures, significantly increasing operational efficiency and reducing manual tasks.

Cultivated and maintained strong working relationships with customers, colleagues, and management, fostering collaborative problem-solving.

Designed and implemented robust data quality checks, leading to a measurable reduction in reporting errors and improved data accuracy.

Managed relationships with diverse vendors, including maintenance and cleaning contractors, ensuring high-quality facility services.

Conducted regular, comprehensive facility inspections to uphold safety and security standards for all staff and assets.

Supervised and trained a team of office assistants and security guards, enforcing strict adherence to company policies and operational procedures.

Implemented and enforced stringent access control measures, including visitor pass issuance and ID verification, enhancing site security.

Executed timely repairs on a diverse range of industrial equipment using specialized power tools, minimizing downtime.

Assisted in the successful commissioning of heavy machinery, including generators and forklifts, ensuring operational readiness.

Maintained meticulous maintenance logbooks, ensuring accurate record-keeping for all equipment servicing and repairs.

Performed routine and preventative servicing on critical plant equipment, including generators and forklifts, extending asset lifespan and ensuring peak performance.