About
Highly accomplished Collection Supervisor with over 5 years of expertise in high-volume loan collection and recovery, adept at managing portfolios and driving significant financial outcomes. Proven leader in optimizing operations, consistently exceeding daily collection targets of ₦57 million by effectively leading a team of 70+ agents and leads. Combines strategic thinking, strong analytical skills, and robust compliance adherence to enhance productivity and achieve superior portfolio performance.
Work
MAX NG
|Collection Supervisor
Nigeria
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Summary
Led high-volume loan collection and recovery operations, managing a portfolio of overdue debt and driving significant financial targets.
Highlights
Managed daily collections exceeding ₦57 million across 14 diverse locations, consistently surpassing financial targets.
Led and mentored a high-performing team of 10 leads and 60 agents, fostering a culture of excellence that resulted in the promotion of over 7 agents to leadership roles.
Prepared and presented detailed reports on account discrepancies to senior management, securing approvals for targeted collection strategies.
Chaired strategic meetings to analyze and implement key policies, significantly improving collection and recovery processes and operational efficiency.
Directed strategic collection and recovery actions for accounts with outstanding balances and overdue debt, optimizing recovery processes.
MAX NG
|Reconciliation Officer
Lekki, Lagos, Nigeria
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Summary
Managed complex account reconciliations and developed efficient processes to ensure data integrity and compliance.
Highlights
Analyzed comprehensive credit reports to identify customer payment patterns and financial risks, informing strategic adjustments.
Resolved a high volume of complex account reconciliation discrepancies, ensuring accurate financial records and timely settlements.
Developed and implemented new processes and procedures, significantly increasing operational efficiency and reducing manual tasks.
Cultivated and maintained strong working relationships with customers, colleagues, and management, fostering collaborative problem-solving.
Designed and implemented robust data quality checks, leading to a measurable reduction in reporting errors and improved data accuracy.
Dodo-ndawa Tech Ltd
|Facility Supervisor
Lagos, Lagos, Nigeria
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Summary
Oversaw facility operations and managed vendor relationships to ensure a safe, secure, and efficient working environment.
Highlights
Managed relationships with diverse vendors, including maintenance and cleaning contractors, ensuring high-quality facility services.
Conducted regular, comprehensive facility inspections to uphold safety and security standards for all staff and assets.
Supervised and trained a team of office assistants and security guards, enforcing strict adherence to company policies and operational procedures.
Implemented and enforced stringent access control measures, including visitor pass issuance and ID verification, enhancing site security.
Nigerian Motors Industries Ltd (CFAO)
|Assistance Technician
Lagos, Lagos, Nigeria
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Summary
Provided essential technical support and performed critical maintenance tasks for industrial equipment and machinery.
Highlights
Executed timely repairs on a diverse range of industrial equipment using specialized power tools, minimizing downtime.
Assisted in the successful commissioning of heavy machinery, including generators and forklifts, ensuring operational readiness.
Maintained meticulous maintenance logbooks, ensuring accurate record-keeping for all equipment servicing and repairs.
Performed routine and preventative servicing on critical plant equipment, including generators and forklifts, extending asset lifespan and ensuring peak performance.
Education
Olabisi Onabanjo University
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BSc
Mechanical Engineering
Certificates
Credit Risk Management
Project Management
Effective Collaboration
Skills
Management & Leadership
Project Management, Time Management, Team Leadership, Strategic Thinking, Performance Optimization, Process Improvement.
Financial & Risk Management
Credit Risk Management, Risk Control, Loan Collection, Debt Recovery, Financial Reporting, Portfolio Management.
Analytical & Problem Solving
Analytical Skills, Problem-Solving, Data Analysis, Discrepancy Resolution, Pattern Analysis.
Communication & Interpersonal
Excellent Communication, Stakeholder Management, Vendor Management, Cross-functional Collaboration.
Operational & Technical
Operational Efficiency, Compliance Adherence, Facility Management, Equipment Maintenance, Technical Support, Reporting, Data Quality Checks.